Cancun, MEX Onsite Permanent Full Time
Take the next step in your career and join our Destination Team as a Team Leader. Each day presents an opportunity for you to inspire your international team, manager and colleagues whilst creating unforgettable experiences for our guests.
**ABOUT OUR OFFER**:
- A job at TUI offers more than your basic salary wich already starts at $279,900 MXN gross/year.
- In case you earn commission, this will come on top.
- A Company iPad & uniform are of course standard.
- 16 days of holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day).
- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- We offer permanent contracts and you can level up your career with growth opportunities tailored to your unique skills and expertise.
**ABOUT THE JOB**:
- You will lead, engage, develop, retain, and drive sales, service, and welfare performance for a small international team.
- You will invest a lot of time in new colleagues - building confidence and equipping them to succeed whilst monitoring and driving performance of any
- more experienced team members.
- You will train and equip your team to pro-actively inform and communicate with guests in a digital way. Focusing on response times, tone of voice and quality of communication.
- You will be overseeing the support of our international guests in more complex,



sensitive, or emergency situations that need that extra special attention.
- You will be regularly on the frontline leading by example - be it coaching, closing sales, or resolving escalating problems on the spot. This includes being an advocate of our evolving digital sales & service tools. In addition to this there may be situations where you will need to liase with local authorities, embassies, and local hospitals.
- You will be constantly aware of team performance vs. target and be happy to support and performance manage those under target if required.
- Finally - you will support your wider destination in general including the back-office team and may also support the airport operation as and when required.
**ABOUT YOU**:
- A consistently happy colleague and great team player.
- A true people person - confident to drive high performance and manage both the good and the bad. Whatever the challenge is - you will always keep people engagement at the heart of everything you do.
- Emotionally intelligent and able to deal with potentially sensitive and distressing situations.
- Comfortable to analyse data to develop sales, service and welfare action plans to exceed set targets and expectations.
- Willing to quickly get to grips with the demands of the job, the technology needed to do it and the ability to remain calm in a high-profile welfare situation and / or crisis.
- You are fully conversational in English, be a driver. Extra languages will be helpful.
**#TUICareers #LifeAtTUI #LetsTUIit #Summer25iscoming #DestinationJobs

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