We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You'll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.
- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them._
**What You'll Do**:
- Become the go-to expert on Agent Core at Datadog, mastering both the technical landscape and the customer experience.
- Investigate Agent performance, configuration, and custom integrations, ensuring smooth deployment.
- Partner with Engineering to identify and resolve Agent-level optimizations, driving improvements upstream.
- Build tooling and automation to streamline debugging and troubleshooting for complex integrations.
**Who You Are**:
- An expert working across Linux, Windows, and MacOS, with strong system-level troubleshooting skills (processes, services, networking, file systems).
- Hands-on with CLIs, APIs, and config files (YAML/JSON), and can confidently guide others toward best practices.
- Comfortable navigating containerized environments like Docker and Kubernetes.
- Confident with scripting and automation (Python, Go, or Bash) to improve troubleshooting workflows.
- Able to navigate through APIs,



and integrations, understanding their behavior at a deep level.
- Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply._
**Benefits and Growth**:
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
- Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog._
**About Datadog**:
Datadog (NASDAQ: DDOG) is a integral SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
**Equal Opportunity at Datadog**:
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📌 Technical Escalations Engineer 2 (Agent) - Cdmx (Ciudad de México)
🏢 Datadog
📍 Ciudad de México