**Vacante para la empresa MMC en Cuauhtémoc, Ciudad de México**:
**General Skills**:
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ask customers targeted questions to quickly understand the root of the problem.
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- Maintain jovial relationships with patform users.
- Ability to work under pressureand prioritize
**Technical Skills**:
- Database: MySQL, Oracle, MongoDB and SQL




- Hands-on experience with Windows/Linux/Mac OS environments.
- JIRA/Git/GitHub/ServiceNow.
- Excellent problem-solving and communication skills.
- Agile (good to have)
**What you need to have**:
- 1-3 Years of overall IT work experience preferable with knowledge on Insurance domain.
- Good analytical skills
- Good communication skills
- Experience in Incident, Problem and Change Management is good to have
- Good to have ITIL certification
**Nível de educación deseada**:
Superior - titulado
**Nível de experiência deseada**:
Nível Inicial
**Función departamental**:
Tecnología / Internet
**Industria**:
Seguros / Aseguradora
**Habilidades**:
- SQL
- Tech Support
- App Support

📌 SQL App - Support Analyst Jr (Cuauhtémoc)
🏢 Mmc
📍 Cuauhtémoc