**JOB DUTIES**:
- Respond to a mix of customer inquiries through different channels.
- Identify and work with digital team to resolve website related problems.
- Maintain accurate customer records and document all interaction in a CRM system
- Guide customers on best practices for website management.
- Collaborate with other teams such as sales and account management, to resolve customer issues.
**YOU MUST HAVE**:
- Excellent communication skills, advanced usage of the English language inclusive of written and verbal communication.
- At least 6 months in a similar Customer service position.
- Strong Microsoft Excel skills
- Ability to analyze issues, identify causes and implement solutions.
**WE VALUE**:
- An attention to detail
- A bias for action
- An ability to work in a team




- A commitment to discovering ways to improve service
- An ability to work with limited direction
**WHAT'S IN IT FOR YOU?**
- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team to help you excel.
- The chance to work with a integral, innovative company shaping the future in its industry.
LI-CM1
LI-Hybrid

📌 Sr Customer Service Associate (San Luis Potosí)
🏢 Adi Global Distribution
📍 San Luis Potosí