**Typical Accountabilities**:
- Serve as the primary IT support contact, providing timely and effective assistance to users on relevant software environments
- Assist users with troubleshooting, training, and device support through the AskIT desk
- Handle incident requests and call out technical issues when vital to ensure timely resolution
- Maintain an accurate inventory of IT assets, including control of equipment loans and assignments
- Perform preventive maintenance on computing equipment, including cleaning, testing, and system health checks
- Replace or repair hardware components
- Facilitate onboarding and offboarding processes for IT equipment assigned to employees
- Collaborate with other IT teams to resolve sophisticated or advanced incidents and maintain IT performance
- Ensure security protocol compliance and alignment to company policies
- Support the maintenance and availability of IT infrastructure across the site, including basic network tackle
- Participate in administrative tasks relevant to the IT support area
- Build and update documentation and user guides when needed
**Essential Requirements**:
- Technical expertise in supporting Windows and Mac operating systems
- Experience with Microsoft Office 365 administration and user support
- Practical knowledge of troubleshooting software and hardware issues on desktops and laptops
- Skilled in preventive maintenance and basic hardware repairs (e.g., changing displays, keyboards, batteries)
- Experience managing service desk requests, ticketing systems, and supervising inventory
- Ability to follow IT security protocols and company compliance guidelines
- Good communication and customer service skills,



with capacity to explain technical issues clearly
- High attention to detail and organizational skills
- Ability to work both independently and multi-functionally within IT teams
**Desirable Requirements**:
- Experience supporting and maintaining conference rooms, ideally with CISCO equipment (video conferencing, telephony, and AV integration)
- Knowledge of IT asset management standard methodologies
- Familiarity with ITSM platforms such as ServiceNow, Jira Service Desk, or similar
- Experience crafting user-friendly guides and instructional materials
- Basic understanding of networking principles (VLANs, DHCP, DNS)
- Industry certifications in areas such as CompTIA A+, Microsoft, or Apple support
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. **That's why we work, on average, a minimum of three days per week from the office**. But that doesn't mean we're not adaptable. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
At AstraZeneca, our work has a direct impact on patients by transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining innovative science with leading digital technology platforms. Our dynamic environment offers countless opportunities to learn and grow while making a positive impact on lives through data analytics, AI, machine learning, and more. Join us at a crucial stage of our journey as we become a digital and data-led enterprise.

📌 Technical Support Analyst (Guadalajara)
🏢 Astrazeneca
📍 Guadalajara