INFRASTRUCTURE OPERATIONS COMMAND CENTER (GTH)
Country: Mexico
**What you will be doing**:
**Responsibilities**- Monitor Graphical Dashboards and System Metrics- Coordinate various technical teams/groups as Network, **_Applications, Middleware, Database, End User, and other Systems Administrators like L3 or L3 support teams. _**- **_Monitor systems alert to provide 24x7 support and high availability _**- Liaise with vendors for production support issues.- Follow communications protocols for system failures/outages and support on incident reports- Escalate major hardware/software problems to senior IT teams- Stay current with relevant advances in technologies- Available to work after hours and weekends as needed- Participate and lead bridge technical calls- Proactive Health checks Pre/Post major change activities and managing of adjoining HyperCare- Business and Executive communication crafting.- Participate in root cause analysis sessions and ensure incident documentation for proper follow-ups.- Leverage monitoring, alert correlation, and automation tolls to streamline incident triaging.




**Qualifications/Skills/Abilities**- **_1 - 3 years of experience in IT operations, NOC, HelpDesk, or Infrastructure support. _**- **_Familiarity with Linux and Windows environments. _**- Understanding of key infrastructure components- Production support experience at least 1 year- 3+ years of experience working in Information Technology related to financial institutions preferable- Desirable Knowledge Dynatrace, Solarwinds, Citrix, and Splunk.- Ability to follow escalation protocols under pressure- Advanced knowledge of ticketing systems like ServiceNow, Remedy, or Jira.- Understanding of network terms like DNS, DHCP, Load Balancing, Switches, Traffic, Routing- This position requires rotating shifts work- Familiarity with ITIL Processes (Incident, Change, Problem, Capacity and Patch Management)- Ability to work well with all levels of the organization- Demonstrated ability to work in a geographically dispersed, open team-based environment- Strong analytical and problem-solving skills- **_Great communication skills and at least fluent in English or Spanish, bilingual is a must_

📌 Infrastructure Operations Command Center (Gth) (Santiago de Querétaro)
🏢 Pmx Santander Global Technology And Operations, S.L. Sociedad Unipersonal
📍 Santiago de Querétaro