Descripción y detalle de las actividades
- Interact with external and internal customers in a professional, friendly, and courteous manner through all forms of communication, including written and verbal. Maintains a positive and enthusiastic approach at all times.
- Provide pricing and delivery information, proactively follows up on customer requests
- Demonstrates a strong ability to identify, analyze and creatively solve customer concerns while creating opportunities to increase customer satisfaction.
- Resolves customer complaints and problems in a timely manner.
- Manage, organize and prioritize workload to maximize completion of daily responsibilities.
- Makes a strong effort to develop appropriate solutions prior to engaging manager on complex issues.
- Assist customers by checking on orders, processing returns, and solving order issues.
- Answer standard product questions and provide standard product quotes for customers.
- Interact with external and internal customers in a professional, friendly and courteous manner though all forms of communication including written and verbal. Maintains a positive, enthusiastic approach at all times.
- Learn, understand and implement department policy and procedures.
- Acts as a liaison between the customer,



production and/or shipping to address and resolve problems.
- Maintain customer files by organizing paperwork and updating customer information in ERP system and other databases
- Performs all other duties as assigned or requested
Experiência y requisitos
Education/Certifications
- Bachelor's degree
Experience
- Minimum two-years’ experience working in sales/customer service in technical or related field
**Qualifications**:
- Bi-lingual
- Working knowledge of ERP, MRP, and MS Office Suite
- Attention to detail, accurate
- Strong mathematical skills
- Ability to multi-task and manage multiple projects in a fast-paced environment.
- Strong oral and written communication skills
- Ability to work independently and with a team in a remote environment.
Beneficios
- Beneficios de acuerdo a la LFT
**Número de vacantes** 1
**Área** Ventas/Comercial
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Jornada completa
**Horario**
- Tiempo completo
- Lunes a viernes
**Estudios** Carrera con título profesional
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** No

📌 Customer Service Representative (Mexicali)
🏢 Importante grupo
📍 Mexicali