Join our team as a **Senior Salesforce Business Analyst**, where you will collaborate with clients and technical teams to analyze business processes and deliver Salesforce-based solutions.
**Responsibilities**
- Collaborate with stakeholders to gather, analyze, and document business requirements
- Translate business needs into detailed functional and technical specifications, workflows, and process maps
- Evaluate current business processes to identify inefficiencies and recommend Salesforce-based improvements
- Document and map end-to-end business processes and workflows within Salesforce
- Assist in developing and executing test plans to validate system functionality and performance
- Ensure data integrity and solution compliance with business requirements
- Serve as a liaison between business and technical teams to ensure clear communication and expectation alignment
- Conduct workshops, demos, and training sessions for stakeholders and end-users on Salesforce functionalities
**Requirements**:
- Experience in Salesforce Consulting with 3+ years in business analysis
- Proven expertise in Salesforce Sales Cloud, Service Cloud, and Community Cloud
- Strong knowledge of Salesforce platform including Salesforce CPQ and Configuration
- Ability to analyze and document complex business processes and workflows
- Effective communication skills to liaise between technical and business teams
- Experience in developing and executing test plans
- Detail-oriented with a focus on data integrity and solution compliance
- Strong organizational and problem-solving skills
- English proficiency at B2+ level
**We offer**
- Career plan and real growth opportunities




- Unlimited access to LinkedIn learning solutions
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Adaptable work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Senior Salesforce Business Analyst (México)
🏢 Epam Systems
📍 México