Descripción y detalle de las actividades
Manage daily incident reports and requests submitted by employees at the corresponding Safran plant. They are responsible for assisting and guiding customers/users through the support cycle, from creating a support ticket to verifying and tracking the resolution
**1.**Perform other duties inherent to the position according to the needs of the company. Purpose: To meet the established goals of the organization.
**2.**Comply with safety, hygiene and environmental programs and policies, with a preventive and educational approach that allows preventing accidents and occupational diseases, improving working conditions, and reducing environmental impacts.
**3.**Manage customer incidents and requests within the IT service management system.
**4.**Participate in and ensure compliance with security projects and guidelines.
**5.**Promote and participate in continuous improvement projects, considering the scope of the job.
**6.**Able to quickly identify high-priority incidents and requests.
**7.**Maintain the IT/IS workspace.
**8.**Keep computer hardware and software managed.
**9.**Provide in-person and remote customer support upon request.
**10.**Manage user accounts.
**11.**Manage hardware inventory.
**12.**Perform maintenance, diagnostics, and repairs on computer equipment using departmental tools to ensure proper equipment operation.
**13.**Perform other duties inherent to the position as needed by the company.




**14.**Work with the system operations team to ensure the smooth implementation of any new or modified network system or service.
**15.**Provide ticket escalation and emergency response when necessary.
**16.**Take a proactive approach to maintaining positive relationships with local employees and members of the IT/IS department.
**17.**Able to balance workload between supporting clients and assisting with IT/IS-related projects.
**18.**Able to find solutions without compromising security.
Experiência y requisitos
**EDUCATION**
- University degree in Computer Science, Computing or related field.
**ENGLISH LEVEL**
- Advanced English.
**EXPERIENCE**
- Minimum of 2 years' experience in a similar position.
**COMPUTER SKILLS**
- Advanced computer skills.
- Knowledge of network and computing devices.
- Knowledge of Windows operating systems and Microsoft Office.
Beneficios
- Beneficios de acuerdo a la LFT
- Seguro de vida
- Fondo de ahorro
- Seguro de gastos médicos
- Transporte
- Servicios medicos en planta
- Comedor
**Número de vacantes** 1
**Área** Informática/Sistemas/TI/Programación/Software
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Estudios** Carrera con título competente
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** Si

📌 Systems Analyst (Tijuana)
🏢 Safran Cabin
📍 Tijuana