Player Operations Specialist (México)

Player Operations Specialist (México)

07 ago
|
B2Spin
|
México

07 ago

B2Spin

México

**Who We Are**:
We are **B2Spin**, dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone.
We’ve built a general team of talented professionals who continually improve the player experience. We’re not just aiming to be part of the industry we aim to revolutionize it.
**The Role**:
You’ll be our fraud-fighting detective, using data analysis and investigation skills to protect our platform from suspicious activity and ensure our players have a safe gaming experience.
**What You Will Be Doing**:
- Perform early detection of fraudulent accounts using internal tools and by reviewing suspicious transactions
- Conduct deep, comprehensive analysis of data to assess potential risks, concerns, and business impact
- Maintain accurate and up-to-date case records and investigation data
- Review transaction reports for suspicious activity and conduct pattern analysis
- Collaborate with team members to analyze findings and present investigation results
- Verify customer payment methods and assess accounts to determine if documentation is required
- Review document alerts and process KYC profiles in line with company policies and best practices
- Conduct Enhanced Due Diligence (EDD) reviews on high-risk customers and request additional documentation when necessary
- Meet personal productivity targets and attendance expectations
**What We Are Looking For**:




- Strong analytical skills with experience in fraud detection or risk management
- Proficiency in data analysis tools and transaction monitoring systems
- Knowledge of KYC/AML procedures and compliance requirements
- Excellent attention to detail with the ability to identify patterns in large datasets
- Strong communication skills for presenting findings and collaborating cross-functionally
- Ability to work independently while meeting productivity targets and deadlines
**Technical & Setup Requirements**:
You will need your own home office setup, including:
**PC Requirements**:
- Intel i5 4th Gen (or higher) - self-provided
- Windows 10 or higher
- Minimum 8GB RAM
- At least 1GB available HDD space
**Internet Requirements**:
- Ethernet (hardline) connection
- Minimum 10 Mbps upload and download speed
- Backup internet provider for reliability
**Work Requirements**:
- Flexibility to work weekends, nights, and holidays
**Why You’ll Love It**:
- Be part of a team revolutionizing the gaming industry
- Directly impact player safety and payment security
- Work with cutting-edge systems
- Collaborate with talented professionals globally
- Grow in an environment that values expertise and development
**Equal Opportunities Statement**:
We hire based on skills, drive, and ideas nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us.

📌 Player Operations Specialist (México)
🏢 B2Spin
📍 México

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