locations
- Mexico City, Mexico
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
At Genesys, we’re transforming how organizations connect with their customers through AI-powered experience orchestration.
As a **Solution Consultant**, you will play a critical role in helping customers reimagine their customer experience strategies by combining cloud, AI, and CX technologies. You will partner closely with Sales and clients to design innovative, scalable solutions that deliver real business outcomes.
This is a **high-impact, customer-facing role** blending consulting, storytelling, and solution design.
**What You Will Do**:
- Partner with Sales and customers across Mexico to design **AI-driven CX strategies and solutions**:
- Lead **discovery conversations** focused on business outcomes, customer journeys, and experience opportunities
- Position **Genesys Cloud** as a comprehensive **experience orchestration platform**:




- Deliver **engaging demos and presentations** tailored to technical and business audiences
- Design **scalable architectures** including CCaaS, AI capabilities, APIs, and integrations
- Identify and articulate **AI use cases** across the customer journey (self-service, agent assist, personalization, analytics)
- Build **business cases** tied to ROI, efficiency, and customer experience improvements
- Support **RFx processes** with strong technical and strategic input
- Collaborate with partners to drive **innovation and adoption**:
- Act as a **trusted advisor** throughout the sales cycle
**What We’re Looking For**:
- Experience in **pre-sales, solution consulting, or solution architecture**:
- Understanding of **Customer Experience (CX), CCaaS, or customer journey orchestration**:
- Exposure to **AI in CX** (e.g., bots, agent assist, analytics, or GenAI)
- Knowledge of **cloud technologies, APIs, and integrations**:
- Ability to connect **technology with business value and outcomes**:
- Experience engaging with **enterprise customers or senior stakeholders**:
- Strong **communication, storytelling, and collaboration skills**:
- English proficiency (intermediate to advanced preferred)
- Experience in **Mexican market** or with diverse client segments is a plus
If a Genesys employee referred you, please use the link they sent you to apply.
**About Genesys**:
**Reasonable Accommodations**:
**Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or**expression, marital** status, domestic partner**status, national** origin, genetics,**disability, military** and veteran status, and other protected characteristics.

📌 Solution Consultant (Ciudad de México)
🏢 Genesys
📍 Ciudad de México