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**ESSENTIAL DUTIES AND RESPONSIBILITIES**include the following. Other duties may be assigned from time to time.
- Fundamental Customer Focus: Understands and meets the needs of both internal and external customers; provides high-quality service, flight information, and timely follow-ups to ensure maximum responsiveness and satisfaction.
- Teamwork & Collaboration: Works effectively with cross-functional teams and colleagues to streamline operations and consistently achieve collective company and operational goals.
- Safety & Compliance: Adheres to and promotes strict company safety standards and regulatory requirements to ensure a secure work environment.
- Professionalism & Integrity: Upholds the highest standards of honesty, respect, and accountability in all professional interactions and data management.
- Problem Solving & Decision Making: Identifies operational bottlenecks or customer issues, analyzes available data, and implements sound, timely decisions to improve overall efficiency.
- Administrative Excellence: Manages documentation, sends invoices to pre-paid customers, and maintains proficiency in Microsoft Office tools for reporting.
- Operational Communication: Notifies clients regarding departures, arrivals, delays, or cancellations, ensuring clear and professional communication at all times.
**MINIMUM QUALIFICATIONS**:
- Education: Recent graduates in Business Administration, International Relations, or related fields (Degree not mandatory).
- Experience: No previous Call Center experience required.
- Language Skills: Advanced proficiency in English (both verbal and written).
- Technical Skills: Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
- Availability: High flexibility for rotating shifts and weekend work.
**EDUCATION and/or EXPERIENCE**:
**LANGUAGE SKILLS**:
- Ability to read, analyze and interpret general business periodicals,



professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Must possess strong interpersonal skills. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Bilingual capabilities a must.
**TRAVEL**
- None required for this specific role (100% office-based).
**SCHEDULE AND WORK CONDITIONS**:
- Work Arrangement: On-site (9 working hours + 1 hour lunch break).
- Monday to Friday: 07:00 am to 05:00 pm / 10:00 am to 08:00 pm.
- Saturdays: 08:00 am to 06:00 pm.
- Rest Days: 2 days off per week.
**BENEFITS**
- IMSS & INFONAVIT: Full social security and housing benefits from day one.
- Disability coverage: Coverage for the first 3 days of temporary disability by the company (common illness) not covered by the IMSS.
- Aguinaldo: 30 days of salary paid at the end of the year.
- Grocery Coupons: 10% of the monthly salary value in "Vales de Despensa."
- Birthday Benefit: Paid day off on your birthday.
- Vacation: 12 business days after the first year of employment.
**Acknowledgment**:
The above statements are intended to describe the general nature of work performed in this position. These statements are not to be construed as an exhaustive list of all responsibilities, tasks, and skills required of an employee in this position**. Amerijet International Airlines, Inc.** **reserves the right to request that other tasks be performed when warranted (for example, by emergencies, changes in personnel or workload, corporate reorganization, or technical development).** Amerijet International Airlines, Inc. also reserves the right to revise this job description.
**AAP/EEO Statement**:
Pay: $15,000.00 - $17,000.00 per month
Application Question(s):
- How efficient are you with Microsoft Office?
**Language**:
- English (required)
Work Location: In person

📌 Customer Service & Sales Representative (Gonzalo Guerrero)
🏢 Amerijet
📍 Gonzalo Guerrero