If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Middle Office Control Team Lead will manage a team of two in addition to supporting the daily Control responsibilities for GFX Middle Office. Responsible for handling and enhancing the reconciliation processes for FX between Front Office and Back Office systems for post-trade and post-settlement. Generate, monitor, and improve daily and ad-hoc reports for suspicious, non-compliant, and/or at- risk trading activity. Manage and enhance the Operations and Reconciliation activities for FX and IR Futures for HBUS. Act as the key point of contact for the various Operations teams and management teams, locally and functionally. In addition, the role requires all trade issues to be monitored, escalated as necessary, and resolved in a timely and efficient manner.
Primary Responsibilities/Essential Functions:
Ensure details within operations systems reconcile to the front office risk system by monitoring back office exception queues and daily reconciliations. Identify trends and propose solutions to reduce systemic breaks.
Perform Future reconciliations to ensure positions are accurate and brokerage fees are updated within systems. Identify and propose development solutions to streamline and improve efficiencies in the Futures workflow.
Coordinate the resolution of exceptions with internal stakeholders including front office staff, IT and product control
Run daily MI for control reporting to the front office and provide commentary on exceptions for further review.
Review and validate all relevant daily operations tasks are completed
Address Audit, Regulatory, and Compliance requests in relation to the daily activities.
Exercise superior client service through professional phone and email communications with internal (and external where applicable) clients
Supports all IT projects and new business objectives to ensure they are implemented on schedule with no issues.
Identify and drive innovation opportunities within the daily workflow that benefits both the team and the upstream/downstream stakeholders.




Adheres strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; reports control weaknesses, compliance breaches and operational loss events. counterparts to ensure consistency and alignment to target operating models within the Middle Office
Decision-Making Responsibility:
Use judgment to act in the team’s and the organization’s best interest in all responsibilities and situations
Ability to apply judgment to operational situations to drive progress
Identify potential financial risk to the bank and ensure proper resolution is achieved within the bank’s guidelines
Escalate to senior management (e.g. Front Office, Product Control, Compliance, and/or Operations) any issues that may cause financial loss to the bank or that could affect client relationships and provide awareness of potential issues
Demonstrate a commercial mind-set when decision making regarding costs with a focus on value for money. Articulate cost benefits clearly and provide transparency regarding actual savings.
Management of Risk
Display understanding of and adherence to internal controls as well as relevant regulatory guidelines and controls and promote the awareness of the same
Must be aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations
Ensure compliance with operational risk controls in accordance with internal or regulatory standards and policies; and optimize relations with regulators by addressing any issues
Promote an environment that supports diversity and reflects the HSBC brand and adheres to the values of the company
Observation of Internal Controls
Each employee must maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Any failures to comply with the above should be reflected in year-end performance assessments
Each employee must understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy




Qualifications - External
Ability to quickly analyze and make decisions in the event of a problem
Ability to quickly grasp new industry practices
Product knowledge
Ability to learn new processes quickly
Lateral thinking to identify improvements in processes
Clear communication skills
Strong organizational skills and ability to effectively prioritize
Knowledge of financial processing systems and accounting
Understanding of the “Best Practices” and back-to-front product flow to manage Operational Risk
Minimum of a BA/BS degree in financial or related field, or related experience
At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, adaptable working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ***Issued By HSBC Electronic Data Process Mexico Private LTD*** HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

📌 Middle Office Control (Reynosa)
🏢 HSBC Global Services
📍 Reynosa