Job Req Id:

Location(s):
Ciudad De Mexico, Ciudad De Mexico, Mexico
**Job Type**:
Hybrid
Posted:
May. 13, 2026
**Discover your future at Citi**:
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**Job Overview**:
The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
- Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
- Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
- Contribute to development of new techniques, models, and plans within area of expertise
- Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
- Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
- Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations




- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
**- Qualifications**:
- 5-8 years of experience managing a team
- Experience in analyzing business requirements, developing test plans, and discrepancy resolution
- Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**- Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- Experiência en manejo y análisis de información
- Manejo de programación de querys y bases de datos (SQL VB, SAS)
- Experiência lidereando equipos (4 a 6 personas)
- Indispensable experiência en ATM's, banca, sector financiero y/o afín.
- Liderazgo, trabajo en equipo, autodidacto/a, resolución de conflictos, analítico/a.
- Deseable conocimiento en reportes regulatorios (canales digitales y transacciones)**Job Family Group**:Operations - Core
- **Job Family**: Operations Support
- **Time Type**: Full time
- **Most Relevant Skills**:Please see the requirements listed above.
- **Other Relevant Skills**:For complementary skills, please see above and/or contact the recruiter.- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex - Atms Ops Sup Manager -avp (Ciudad de México)
🏢 Citi
📍 Ciudad de México