We’re Hiring: Bilingual Customer Service Agent (English / Spanish)
Are you passionate about helping people and delivering exceptional experiences? Join our growing team and become the voice that makes a difference for our customers—every single day.
About the Role
As a **Bilingual Customer Service Agent**, you will be the first point of contact for our customers, providing clear, friendly, and effective support in **English and Spanish** across multiple channels.
You’ll play a key role in building trust, resolving issues efficiently, and ensuring every customer interaction reflects our values of quality and care.
Key Responsibilities
- Resolve inquiries, complaints, and service requests with professionalism and empathy
- Accurately document interactions in our CRM system
- Collaborate with internal teams to ensure timely solutions
- Consistently meet or exceed customer satisfaction and performance metrics
What We’re Looking For
- Fluent spoken and written **English and Spanish**
- 1+ year of experience in customer service,



call center, or support roles (preferred)
- Excellent communication and active listening skills
- Strong problem-solving ability and attention to detail
- Comfortable working with digital tools and customer management systems
- A positive, team-oriented attitude
What We Offer
- Competitive salary and performance-based incentives
- Paid training and continuous learning opportunities
- Career growth within a dynamic, international environment
- Supportive team culture that values diversity and inclusion
- Stable schedule and work-life balance
Ready to Apply?
If you’re bilingual, customer-focused, and ready to grow your career, we’d love to hear from you.
*We are an equal opportunity employer and celebrate diversity at all levels of our organization.*
**Job Types**: Full-time, Permanent
Pay: From $2,500.00 per week
Work Location: In person

📌 Agente Bilingüe (Nuevo Casas Grandes)
🏢 GRUPO NMBS DBA Nimbus Mexico
📍 Nuevo Casas Grandes