**IT Help Desk Tier 1 (Junior)**
**Location**: Col. Nueva, Mexicali (On site)
**Address**: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.
**Job Summary**
**Key Responsibilities**
- Troubleshoot hardware, software, and network issues
- Perform preventive and corrective maintenance on computer equipment and peripherals
- Install, configure, and maintain operating systems (Windows/Linux)
- Support Office 365 and other company systems
- Assist in maintaining IT infrastructure including structured cabling and network components
- Document issues, resolutions, and procedures
- Collaborating with IT team members on ongoing projects and tasks
**Requirements**:
**Education**
- Bachelor’s degree in Information Technology, Computer Science, or related field (completed or in progress)
**Experience**
- Minimum 1 year of experience in IT support or help desk (verifiable)
- Strong knowledge of Windows and Linux operating systems
- Experience with Microsoft Office 365
- Understanding of hardware maintenance and troubleshooting
- Knowledge of structured cabling
- Basic understanding of voice and data networks
**Language**
- English: Basic to intermediate (preferred)
**Work Conditions**




- Office-based role with extended periods working on a computer
- Ability to lift and transport equipment up to approximately 20 kg
- Occasional work at heights (ladders) may be required
**Schedule**
- Full-time (45 hours per week)
- Availability required Monday through Sunday
- Shifts scheduled between 5:00 AM and 8:00 PM depending on business needs
- Availability to work weekends
- Flexible schedule based on operational needs
**Why Join Us**
- Opportunity to build and grow your IT career
- Hands-on experience with enterprise-level systems
- Collaborative and supportive work environment
- All applicants will be considered based on their qualifications, experience, and skills relevant to the position. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected by applicable law._
Sueldo: $1.00 - $2.00 la hora
Incentivos:
- Caja de ahorro
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Programa de referidos
Lugar de trabajo: Empleo presencial

📌 IT Helpdesk (Baja California)
🏢 Redial Bpo
📍 Baja California