**Be the Heart of Someone's Journey to Parenthood**
At MSJ, surrogacy isn't just a service — it's a life-changing partnership. Behind every successful match is a team dedicated to ensuring surrogate mothers feel understood, supported, and valued from their very first enquiry. We're looking for a **Concierge Manager - Surrogate Experience** to join one of the most important and fundamental teams within MSJ: the team that turns a surrogate's "yes" into a fully supported journey.
If you're a natural communicator with a genuine passion for people, and you thrive in a role that blends recruitment, relationship-building, and hands-on support, this could be your next chapter.
What You'll Do
- **Turn enquiries into connections** - Process surrogate enquiries passed on from the engagement team, giving each one the attention it deserves.
- **Listen and understand** - Take the time to understand each potential surrogate's motivations for wanting to join MSJ, building trust from the first conversation.
- **Own the registration process** - Supervise and follow up on surrogate registrations, verifying all required information is complete, accurate, and recorded on time.




- **Support team goals** - Work closely with the Membership Manager to help meet recruitment targets for the Mexico City operation.
- **Be there in person** - Accompany surrogate mothers to clinical appointments, offering logístical and emotional support when it matters most.
- **Keep things running smoothly** - Handle administrative tasks including updating databases, filing documents, and preparing reports using HubSpot and Microsoft Teams.
What You Bring
- A degree in Business Administration, Management, or a related field.
- Experience using a CRM (preferred).
- Fluent English, written and spoken (desirable).
- Background in recruitment, hospitality, or sales (desirable).
- Confident communication skills and a sharp, solutions-focused mindset.
- Empathy, discretion, and genuine care for the people you work with.
**A Few Practical Notes**
- This is a full-time role at 40 hours per week.
**Why MSJ?**
Pay: $16,000.00 - $18,000.00 per month
Work Location: In person

📌 Concierge Manager - Surrogate Experience (Miguel Hidalgo)
🏢 My Surrogacy Journey
📍 Miguel Hidalgo