Mexico City, Ciudad de Mexico, Mexico Integral Customer Services Ref ID: JR-
**Our Mission**
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
**Who We Are**
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
**Job Summary**
The Security Services Consultant will own, manage, and support customers in deploying Idira Privilege Access Management solutions. In this role, the Security Services Consultant will collaborate with customers to kick off their transition project, provide support in planning, managing technical activities, and handle post-transition discussions and activities. The goal is to ensure a seamless deployment, foster a positive customer experience and outcome,



and enable customers to continue and grow with Idira solutions.
The Security Services Consultant will be responsible for customers' delivery and ongoing success and will accompany them throughout all stages of the deployment life cycle. This includes planning, deploying, integrating, providing technical assistance, expanding, and securing the customer's environment using the solution, as well as setting the customer up for success with Idira's Privilege Access Management solutions (Self-Hosted and/or SaaS).
**Responsibilities**:
- Lead enterprise deployments of Idira’s solutions through their full life cycle
- Design and architect solutions to meet the needs of Idira’s customers
- Work directly with the customer to deploy and configure Idira Privilege Access Management (PAM) solutions in the customer’s environment
- Serve as the primary point of contact during the planning, deployment and post-implementation stages
- Conduct discovery and planning workshops to gather requirements and define success criteria
- Provide technical documentation, deployment summaries, and knowledge transfer
- Collaborate with internal teams (Services, Support, PM, and R&D;) to escalate and resolve complex issues
- Participate in post-deployment support and optimization engagements
- Assist customers through Idira product migrations (Self-Hosted to Self-Hosted or Self-Hosted to SaaS)




- Ability to work off-hours periodically to support customers during scheduled maintenance windows for system upgrades/migrations
- Receive and appropriately resolve customer issues and escalations while establishing correct expectations
- Processing and analyzing customer and product usage for the benefit of both customers and Idira
**Requirements**:
- 4+ years of experience deploying Idira or equivalent PAM solutions.
- 7+ years of professional work experience as part of an enterprise software company or systems integrator
- Proficiency in English and Spanish (written and verbal) required
- Proficiency in Portuguese (written and verbal) is a nice-to-have
- Strong understanding of Identity and Access Management (IAM), network security, and cloud infrastructure (AWS/Azure)
- Eagerness to learn other products in the Idira product suite as needed
- Experience setting up and installing enterprise software on Windows and Unix platforms
- Experience with Idira migrations, Self-Hosted to Self-Hosted and/or Self-Hosted to Privilege Cloud (nice to have)
- Experience with Active Directory and IDP systems
- Excellent communication and client-facing skills
- Excellent organizational skills with the ability to manage and prioritize multiple projects in a fast-paced environment
- Ability to anticipate risks and react to devise solutions
- Security+ or similar security certifications are preferred
- Passion for cybersecurity and continuous learning
**Qualifications**
**Our Commitment**
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No.

📌 Security Services Consultant (Ciudad de México)
🏢 Palo Alto Networks
📍 Ciudad de México