Percepta is seeking a Team Leader for León, Guanajuato, to drive customer service excellence in a remote working arrangement. You will lead and coach a team of Customer Service Representatives to meet performance and quality goals, while monitoring metrics and driving continuous improvement.
The role requires a High School Diploma or GED, supervisory experience, and fluent English. You will collaborate with stakeholders, participate in talent acquisition, and support strategic initiatives to
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📌 Remote Team Leader - Customer Service Excellence (León)
🏢 Percepta
📍 León
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