DiDi Integral, the world’s leading mobility platform, seeks an Experience & Quality Operations Senior Manager for DiDi Premier. You will own the end-to-end Experience Control System, define brand standards, run mystery shopper audits, and ensure VIP service quality across LATAM.
You will lead programs to align Operations, Supply, and Customer Experience while driving data-driven improvements in CSAT and brand perception. Fluent English and Spanish are required.
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📌 Premier Experience & Quality Operations Lead (Ciudad de México)
🏢 Didi
📍 Ciudad de México
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