General Job Description

- Involves performing a variety of customer service and administrative in-house duties to support efficient clearance process; responds to a customer’s needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; and requires direct and indirect customer interface.
- Ensures customer information is properly documented and entered into the system on a timely basis.
- Types or otherwise prepares various operations and customer’s reports.
- Ensures all shipments are manifested, and if they are not, then reports them to the responsible area.
- Audits all records and files as assigned to compile all necessary data.
- Handles customers with non-document packages in cage.
- Provides current package status updates and basic follow-up activity, monitors shipment movement,



and interprets COSMOS general scan updates.
- May be required to perform other duties as assigned.

Minimum Requirements

- High School Degree/Equivalent.
- Proficiency in English (450 TOEIC points).

Minimum Experience

- Previous clerical or customer service experience in a service environment.

Minimum Required Skills

- Average general office skills required including typing, filing, and computer programs.
- Good communication and human relations skills.
- Clear and articulate speaking voice.
- Clean cut and neat appearance.
- Ability to prioritize.
- Spoken and written fluency in English as well as local language.
- Ability to work various shifts.

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📌 : In-House Service Agent (Ramos Arizpe)
🏢 Fedex Group
📍 Ramos Arizpe