Job Description

SUMMARY DESCRIPTION:

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON Department

KEY RESPONSIBILITIES:
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace TRANSCON Files and reporting
Use export TRANSCON Workflow on daily basis
Ensure accurate and timely client and vendors billing.
Ensure delivery of freight and timely clearance when applicable
Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
Contribute to maintain good relationships with suppliers
Meet compliance at all times to regulations internal and external in accordance with government regulations.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in the DLSOPs
Meet KPI standards in accordance with the Company’s procedures
Network communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary




Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge:
Expeditors’ Company Policies and Procedures
Basic local regulatory knowledge for compliance
Integral Logistics Industry knowledge
Hazardous materials certification (preferred)
Skills:
Pro-active, strong organizational skills.
Good computer skills (Excel, Word)
Fluent in English
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Behaviours:
Positive and willing to help attitude
TRAINING AND QUALIFICATIONS:

Training Requirements:
Meet company standards of 52 hours training per year, including as needed management/leadership training
Education and Experience:
6 months to 1 year related experience.
Fluent in English.
Leadership skills.
Communication skills.

📌 Guadalajara | Transcon Customer Service Representative - Representante de Servicio al Cliente para T
🏢 Expeditors
📍 Guadalajara