To be considered for this role, you must share a 1-minute video introduction of yourself. You can email it to ****** . We are urgently hiring for this role. About the Role We're hiring a bilingual Remote Patient Coordinator / Sales Representative to support a multi-location U.S. dental practice group. In this role, you'll be the first point of contact for prospective patients — handling inbound inquiries, following up on leads, and guiding people through scheduling their first appointment or committing to recommended treatment plans. You are not selling a product cold — you're converting interest into booked, paying patients. Fluency in Spanish and English is required, since you'll be speaking directly with both English- and Spanish-speaking patients. Responsibilities Respond promptly to inbound patient inquiries (phone, text, chat, web form leads) Follow up on warm leads (past inquiries, missed appointments, incomplete bookings) to convert them into scheduled visits Explain services, pricing, financing/insurance options, and promotions clearly to prospective patients Overcome common objections (cost, insurance, anxiety about dental visits) with empathy and professionalism Schedule and confirm appointments across multiple practice locations Follow up with patients who received treatment plans but haven't scheduled,



to encourage booking Maintain accurate records of patient interactions in the practice management/CRM system Meet monthly targets for booked appointments / conversion rate Coordinate with front-office and clinical staff to ensure smooth scheduling Requirements Fluent, professional-level Spanish and English (spoken and written) — non-negotiable Prior experience in patient coordination, dental/medical front office, appointment setting, or phone-based sales Warm, patient-facing communication style — comfortable talking to people who may be nervous or price-sensitive Strong follow-up discipline and organizational skills Comfortable with outbound calling/texting to warm leads Reliable high-speed internet and a quiet home workspace Availability to work U.S. business hours (specify time zone) Preferred Qualifications Experience working with U.S. dental or medical practices Familiarity with dental practice management software (Dentrix, Eaglesoft, Open Dental, etc.) or a CRM Experience discussing insurance, financing plans (e.g., CareCredit), or payment plans with patients What We Offer Competitive base pay + performance bonus/commission on booked appointments Fully remote position Training provided on practice systems and script

📌 Medical Sales Representative (Xico)
🏢 CapitalMed Solutions
📍 Xico