Descripción de la publicación**:
- Health Operations Manager**
Are you driven by intellectual curiosity and a desire to solve meaningful problems?
Do you thrive on leading leaders, shaping operational strategy, influencing stakeholders, and driving service excellence across complex environments?
If so, Aon wants you on our Health Solutions team!
This full-time hybrid position is based in our Mexico City office, with flexible work options available after initial training.
The role supports multiple business areas and offers a strong opportunity to lead Team Managers, partner with senior stakeholders, and shape operational strategy, service delivery, and continuous improvement across our General Capability Center.
**- General Description**
The Operations Manager is a second-line people leader responsible for a team of approximately 50+ colleagues and multiple Team Managers, with accountability for operational performance, service delivery, stakeholder engagement, and team effectiveness.
This role translates business priorities into operational plans, drives execution against key performance indicators, and partners across functions to ensure high-quality, scalable, and sustainable delivery.
The Operations Manager plays a critical role in identifying improvement opportunities, managing risk, enabling change, and strengthening alignment between operational teams and business stakeholders.
**- Knowledge & Application**
- Applies a strong understanding of the business area, operating model, and service delivery priorities to lead teams effectively and align execution with broader organizational goals.
- Translates strategic direction into clear operational plans, goals, and priorities for Team Managers and their teams.
- Uses business insight, performance data, and stakeholder feedback to inform decisions,



allocate resources, and improve outcomes.
- Provides leadership and guidance on operational priorities, service standards, and execution approaches, while ensuring consistency with policies, governance, and business expectations.
**Discretion & Impact**
- Leads execution of operational plans and service delivery objectives, ensuring performance, quality, and timeliness are achieved across the function.
- Influences business outcomes through effective leadership of Team Managers, sound operational decision-making, and proactive management of risks and dependencies.
- Recognizes the broader impact of operational decisions on stakeholder experience, service continuity, employee engagement, and short
- to medium-term business results.
**Complexity & Problem Solving**
- Works on straightforward issues and applies established practices and procedures to analyze situations and identify solutions.
- Interprets information within defined parameters to determine the appropriate course of action.
- Typically follows standard processes and operational policies, escalating non‐routine or more complex issues to more senior management as needed.
**Collaboration & Interaction**
- Builds strong working relationships with internal stakeholders, business partners, and, where relevant, clients to understand needs, align priorities, and support delivery outcomes.
- Communicates operational performance, risks, priorities,



and improvement opportunities clearly and credibly to a range of stakeholder groups, including senior leaders.
- Collaborates across teams and functions to resolve issues, drive continuous improvement, and support cross-functional initiatives.
**Accountability**
- Accountable for the overall performance, effectiveness, and day-to-day leadership of the function, including work allocation, service delivery oversight, and achievement of key operational metrics.
- Responsible for delivering against operational goals while balancing quality, productivity, stakeholder expectations, and colleague experience.
- Uses data and performance insights to identify trends, manage risks, improve resource allocation, and support informed decision-making.
- Leads people management activities through Team Managers, including coaching, capability building, succession support, and driving accountability for performance and development.
**Skills and experience that will lead to success**
- **Strategic leadership**: Experience leading leaders and translating business priorities into operational strategy, execution plans, and measurable outcomes.
- **Stakeholder management**: Proven ability to build credibility and strong partnerships with senior stakeholders, business partners, and cross-functional teams to align goals and drive results.
- **Operational excellence**: Strong experience managing service delivery, performance metrics, and process improvement initiatives in a fast-paced operational environment.
- **People leadership**: Ability to lead through Team Managers, build leadership capability, foster accountability, and support a high-performing and engaged organization.
- **Decision-making and problem solving**: Able to asse

📌 Health Operations Manager (Xico)
🏢 Aon
📍 Xico