Core Networking (Cisco-focused)
- Strong knowledge of TCP/IP, OSI model, and networking fundamentals
- Advanced routing and switching (CCNP-level depth)
- VLANs, Trunking ******Q), STP/RSTP/MST
- EtherChannel, HSRP/VRRP/GLBP
- Static and dynamic routing (OSPF, EIGRP, BGP)
- Route redistribution and path selection optimization
- ACLs (standard/extended), QoS, NAT/PAT
- Multicast fundamentals
WAN & Edge Technologies
- MPLS, Metro Ethernet, leased lines
- SD-WAN basics and operational support
- VPN technologies (IPSec, SSL VPN, site-to-site)
- WAN optimization and traffic engineering
Monitoring & Tools
- Network monitoring platforms (SolarWinds, PRTG, Splunk, etc.)
- Packet capture and analysis (Wireshark)
- CLI-based troubleshooting
- SNMP, Syslog, NetFlow
- ITSM/ticketing systems (ServiceNow, Remedy, Jira)
Systems & Automation (Desirable)
- Basic Linux/Windows networking knowledge
- Scripting fundamentals (Python, Bash, or PowerShell)
- Configuration backup/automation tools
- Infrastructure documentation
Key Responsibilities
- Provide Tier 2 support and act as escalation for Tier 1
- Troubleshoot routing, switching, firewall, and wireless incidents




- Perform root cause analysis (RCA)
- Implement approved changes and maintenance activities
- Monitor network performance and capacity
- Maintain technical documentation and diagrams
- Coordinate with vendors and carriers for WAN issues
- Ensure compliance with SLAs and operational KPIs
- Support incident, problem, and change management processes
Soft Skills
- Strong analytical and troubleshooting mindset
- Clear technical communication (written and verbal)
- Ability to work under pressure and meet SLAs
- Team collaboration and cross-functional coordination
- Customer-oriented approach
- Good documentation habits
- Mentoring and supporting junior engineers
Certifications (preferred)
- Cisco CCNP Enterprise (or equivalent knowledge)
- CCNA (minimum baseline)
- ITIL Foundation (desirable)
This version is concise, professional, and tailored for Indeed's formatting standards.
Sueldo: $70,****** - $90,****** al mes
Ventajas:
- Apoyo para estudios
- Seguro de vida
- Vales de despensa
Lugar de trabajo: remoto híbrido en Guadalajara, Jal.

📌 Level 2 Network Engineer (Guadalajara)
🏢 Fixity Technologies
📍 Guadalajara