**Regional Customer Care Manager - Growth Markets**:
At** IPF Digital**, we're looking for a **Regional Customer Care Manager** to lead and elevate our Customer Operations across **Mexico, Australia and Czech Republic**.
This is a highly impactful role where you'll drive **customer experience, operational excellence and growth**, working closely with cross-functional and international teams.
**What you'll do**:
You'll act as a **functional leader across markets**, ensuring our Customer Care operations are best-in-class:
- Drive **customer growth and performance**, identifying new opportunities across markets
- Lead **process improvement initiatives** to enhance efficiency, quality and scalability
- Analyze performance data and translate insights into **actionable improvements**
- Ensure consistent, high-quality service across internal teams and outsourcing partners
- Promote **technology-driven, self-service solutions** to optimize operations
- Collaborate with global stakeholders to implement impactful projects
**Customer & Operational Impact**:
- Place **customer experience and innovation** at the center of everything
- Ensure teams deliver **exceptional service standards**
- Standardize and optimize processes across regions
- Balance growth with **cost efficiency and sustainability**
**Leadership & Influence**:
- Act as a **coach, mentor and influencer** across markets
- Support Country Managers to get the best out of their teams




- Build a culture of **ownership, curiosity and continuous improvement**
- Inspire teams to think bigger: _"Why not? Let's do it."_
**What we're looking for**:
- Strong experience in **Customer Service / Collections / Customer Operations**
- Proven ability to **lead teams or influence across functions**
- Experience driving **process improvement and operational efficiency**
- Strong analytical mindset and data-driven decision making
- Excellent communication skills in **English (fluent)**
- Background in **digital financial services** (preferred)
**Key strengths for success**:
- Customer experience mindset
- Process improvement focus
- Strong influencing skills
- Results-driven approach
- Coaching and people development
**Wh**at we offer**:
- Competitive salary package
- Hybrid work model (2 days per week in the office near Parque Hundido, Mexico City)
- Attractive benefits above the law
- International and collaborative work environment
- Strong opportunities for professional growth and development
- Adicional:
- General role with exposure to multiple markets
- Collaboration with senior stakeholders across IPF Digital
- Occasional international travel may be required
**_If you're passionate about customer experience, love working in dynamic environments, and enjoy driving impact across markets — we'd love to hear from you._**:

📌 Regional Customer Care Manager - Growth Markets (Finance, Fintech) (Xico)
🏢 Ipf Digital
📍 Xico