**About Qualfon**
Qualfon, S.C. is a leading company in the customer service and call center industry in Mexico.
With more than 20 years in the market, we stand out for offering an inclusive and collaborative work environment, along with opportunities for professional growth and development for our employees.
**Location**: Mexico City.
**Our Mission**
Qualfon's mission is to help as many people as possible pursue their total vocation, create an increasing number of professional development opportunities, and be the preferred partner for all our clients.
**Employee Benefits**
- Advance your education and earn a university degree through the **Qualfon University** program.
- Free access to personal and professional support through Qualfon's **Care Coaches** program.
- Opportunities to earn additional income through incentives.
- Paid training.
- Employee discounts.
- A culture where teams and supervisors live and reflect Qualfon's mission and values.
- Commitment to ensuring all employees enjoy their work.
- Scholarship program through Qualfon University (Rochat School of Business).
- Free access to online learning platforms (Coursera).
- Professional development within the company.
- Competitive salaries plus bonuses.




- Values‐driven organization.
- Referral bonuses.
**Additional Benefits**
- Competitive monthly salary + performance bonus.
- Legal benefits (social security, year‐end bonus, vacation).
- Opportunities for growth and professional development.
- Dynamic and collaborative work environment.
- Educational benefits.
**Responsibilities**:
- Provide bilingual phone support to customers.
- Resolve inquiries and issues effectively and courteously.
- Follow company protocols and procedures to ensure customer satisfaction.
**Job Requirements**
- Minimum high school education (completed).
- Previous customer service experience (preferred).
- Intermediate-advanced English level with strong verbal and written fluency (90% / C1).
- Empathy.
- Excellent customer service skills.
- Strong conflict‐resolution abilities.
- Attention to detail.
- Communication and interpersonal skills.
- Proficiency in MS Office.
- High school diploma.
- Minimum 1 year of call center experience.
**Job Types**: Full-time, Permanent
Pay: $14,****** - $17,****** per month
Work Location: Remote

📌 Remote Customer Service Agent (Xico)
🏢 Qualfon
📍 Xico