As the NPI / Customer Quality Engineer for the Mexico startup, you are the primary bridge between our manufacturing facility and our general customers.
You will be responsible for translating high-level customer expectations into actionable factory-floor quality standards.
You will play a pivotal role in securing customer trust through rigorous validation, transparent communication, and rapid-response problem-solving.
**Key Responsibilities:1.
Customer Advocacy & Crisis Management**
- **Strategic Interface**: Serve as the primary point of contact for Customer Quality and R&D; teams regarding technical requirements and quality performance.
- **Complaint Resolution**: Lead the 8D Problem Solving process for all customer complaints, ensuring root causes are identified and permanent corrective actions are validated.
**2.
Product Lifecycle & Reliability Testing**
- **Reliability Oversight**: Design and manage mass-production reliability testing (ORT - Ongoing Reliability Test) to ensure products meet long-term performance standards.
- **Data Intelligence**: Systematically collect, analyze, and report on field/factory quality data to identify trends before they become critical failures.
**3.
Quality System Architecture (Startup Focus)**
- **Documentation Standards**: Create and maintain the technical "Quality Bible" for the plant, including **Inspection Standards (SIP)**, **Control Plans**, and **Golden Samples**.
- **Audit Leadership**: Coordinate and lead customer site audits,



ensuring the plant is "audit-ready" at all times and managing the closure of any findings.
**4.
Continuous Improvement & Follow-up**
- **Closed-Loop Quality**: Drive cross-functional teams (PE, Production, Supply Chain) to execute quality improvement actions (CAPA) and verify their effectiveness on the shop floor.
- **Requirement Deployment**: Ensure that unique customer "Critical to Quality" (CTQ) requirements are clearly communicated and integrated into the local production lines.
**Qualifications**
- **Education**: Bachelor's degree or higher in **Electronics Engineering, Industrial Engineering,** or a related field.
- **Experience**: 5+ years of specialized CQE experience, ideally within the **Consumer Electronics** sectors.
- **Communication**:Advanced English proficiency (written and spoken)** is mandatory for direct customer negotiation and global reporting.
**Technical Toolkit**:
- Mastery of Quality Tools**:8D, Five Whys, Fishbone, and PPAP/APQP**.
- Familiarity with ISO **** / IATF ***** standards.
- **Traits**: High "Customer Intelligence"—the ability to remain calm under pressure and advocate for the company while satisfying customer demands.
**Location**: Otay Tijuana
Pay: $1.00 - $2.00 per month
Application Question(s):
- Are you able to have a fluent conversation in English?
- Do you have previous experience working in the electronics industry?
Work Location: In person

📌 Npi Customer Quality Engineer (Tijuana)
🏢 Naps Mexico
📍 Tijuana