We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client

We are a community association management company whose success is based on the belief that effective management anticipates clients' needs. We are a company of creative and committed individuals driven by grand aspirations, and we are proud to be the only 100% employee-owned community management firm in the nation.

Key Responsibilities

- Manage and follow up on Association Work Orders, ensuring accurate tracking and timely updates.
- Coordinate with vendors and service providers via system, email, and phone to obtain status updates and ensure timely completion of requests.
- Escalate complex issues to senior Community Support team members or the Community Manager when appropriate.
- Review and process standard Design Review Committee (DRC) and Architectural Review Committee (ARC) applications.
- Monitor ARC application timelines and maintain accurate records within the system.
- Update and maintain community vendor information as directed by the Community Management team.




- Assist with additional administrative tasks and special projects as assigned.

This position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)

**Available only for applicants living in Mexico**

Benefits:

- IMSS
- Remote Work Equipment (Laptop, Monitor, and Headset)
- Major Medical Insurance
- Christmas bonus of 30 days (Aguinaldo)
- 12 vacation days after the first year.

After the first 3 months, we add the following:

- Minor Medical Insurance
- Food vouchers (10% of monthly gross salary).
- Restaurant Tickets (MXN 2,069 per month)
- Savings Fund (8% of monthly gross salary).

Schedule

Monday to Friday
Standard: 10:00 am to 7:00 pm Mexico City time
Daylight: 9:00 am to 6:00 pm Mexico City time

Minimum requirements

- Advanced to native-level proficiency in written and spoken English.
- 3+ years of experience in customer service and administrative support roles.
- Previous experience in the hospitality industry is preferred.
- Strong attention to detail, critical thinking, curiosity, and a customer-focused attitude.

Competencies

Empathetic Customer Oriented Results Driven Attention to Detail Communication Skills

📌 Customer Service / Administrative - REMOTE (Guadalajara)
🏢 Gordian Staffing
📍 Guadalajara