Eaton's IS VEH VGNA division is currently seeking a Sr Customer Quality Engineer.
**What you'll do**:
**PRIMARY FUNCTION**:
The Customer lead engineer assesses, monitors, corrects, and improves product quality from the customer perspective.
manages customer's quality related issues and activities.
Starting from the APQP phase, until mass production, drives the actions to ensure our products meet the customer standards and specifications.
**ESSENTIAL FUNCTIONS**:
A. Manages and resolve customer complaints, including but not limited to, containment, root cause analysis, corrective and preventive actions.
Assures the corrective actions are implemented, verified for effectiveness and transferred to all other applicable products and customers.
In case the customer has a portal it monitors and updates the customer portal to assure all actions are answered in time.
B. Acts as a liaison between the customer and the plant and confirms that the voice of the customer is heard.
Works with the QMS engineer to assure compliance to CSR.
Represent the customer on the shop floor and in necessary meetings analyzing and interpreting processing problems throughout the manufacturing process and implementing necessary actions for resolution.
Interact with support internal and divisional areas, as required, to resolve issues and opportunites related with the customer
C. Tracks customer scorecards and leads the actions needed to improve customer metrics.
Leads the efforts to decrease the external PPMs
D.



Keeps track of findings resulting from customer visits and audits and tracks corrective actions until completed.
E. Leads customer meetings and supervises the preparation of the information presented.
F. In case deviations are required coordinates the efforts within the internal team to provide the required information to the customer and obtains approval.
G. Leads and Provide quality support and guidance on all equipment installs, runoffs, PPAP's, and start of production ramp-up.
Including MSA's, capability studies, process control plans, etc.
H. Support plant internal and fresh eyes audit programs.
J. Promotes the company's vision by actively supporting Eaton's ethics and values as well as quality policies.
K. Motivate and coach employees to maintain high levels of satisfaction, productivity, and quality through effectively utilizing available rewards and recognition channels to encourage and promote desired behaviors and results.
**Qualifications**:
**SPECIALIZED KNOWLEDGE.
**
A. Bi-lingual (Spanish and English).
B. Bachelor's degree from an accredited institution.
C. Great communication skills
D. Good analytical and problem-solving skills.
E.



Minimum 4 years of experience at similar process in the automotive and metal mechanic industry as a quality engineer role.
F. Knowledge of statistical process control methodology
G. Ability to effectively use Power Point, Excel, Office.
H. Prior experience with Quality Core Tools of APQP, MSA, PFMEA, PPAP and SPC
I. Prior experience with statistical software (ex. Minitab)
J. Computer Aided Drafting ability
K. Green Belt or Black Belt in DMAIC Process
L. Knowledge of manufacturing processes, machining processes, equipment technology, and equipment capability
M. Manufacturing Process Knowledge of:
- Forging, Machining, Grinding, Heat Treat, Coatings, Assembly, Welding, Inspection equipment.
**Additional Information**:
A. Leadership skills.
B. Customer interface.
C. Special improvement process (Kaizen, Six sigma, etc.).
D. Functional Competences: Analytical / Statistical Tools & Methods, External Requirement, Inspection & Testing, Product / Process Quality Planning, Quality Leadership
E. Comply with the confidentiality agreements that are applicable and accept the data privacy policy accordingly.
LI-DS2
We are committed to ensuring equal employment opportunities for job applicants and employees.
Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

📌 Sr Customer Quality Engineer (Aguascalientes)
🏢 EATON
📍 Aguascalientes