**What You'll Do**
- Create and lead the Program Strategy within the Mobility business - always with the CommOps scorecard, budget, and Ops' objectives in mind.
- Lead and develop the Rider team, setting clear priorities, standards, and ways of working.
- Manage General Tech roadmap projects ensuring the stakeholders in CommOps and Operations teams are aligned and engaged with the initiatives.
- Partnership with Strategy & Plan teams to ensure our roadmap is properly incorporated on our Financial forecast and budgets reviews.
- Develop presentations to communicate strategic plans and visions, report on weekly/monthly/quarterly results and opportunities.
- Identify operational weaknesses and help improve or innovate new processes.
- Enable the team to lead customer-facing process improvement initiatives.
Ensure they align and coordinate cross-functional stakeholders to ensure the projects are implemented.
- Understand the goals and priorities of Commops KPIs - both operational and financial.
- Understand cost constraints and champion customer obsessed processes that support these goals.Deep-dive into complex issues to identify root causes and potential solutions
**What You'll Need**
- The D(ecision) is with the Data - must be an analytical thinker with the ability to solve any problem in a structured way.
- Excellent strategic thinking and problem solving: Ability to create and optimize products and processes.
- Proven leadership experience managing direct teams.




- Project and/or program management experience: Experience managing multiple moving parts with resource constraints, driving execution, and succinctly communicate complex topics;
- Experience leading end-to-end cost-efficiency initiatives, financial projects or process improvements with direct impact in the P&L;
- Excellent stakeholder management skills: Experience in encouraging results in areas that aren't in your immediate responsibility.
- Excellent communication skills: Ability to create and present decks and develop written communication pieces to engage stakeholders.
Influence senior leaders and cross-functional stakeholders without direct authority, using structured thinking, credibility, and storytelling.
- Self-starter attitude and ability to exercise judgment and solve complex problems with autonomy.
- Customer obsession: You have a genuine passion for our drivers and riders and want to be a force for positive change in their touchpoints with Uber
- 100% Fluent in English required, fluent in Spanish or Portuguese depending on hiring location10+ years experience required - product operations, program management, operations, business consulting, finance, or similar roles.
**Bonus Points If**
- Experience scaling and deploying Gen-AI solutions.
- Consulting, Big techs, High-growth operations;
- SQL
- Six Sigma, Change Management, and/or Project Management certifications

📌 Program Lead - Customer Experience (Xico)
🏢 Uber
📍 Xico