Key Responsibilities- Generate and process service orders and invoices accurately and promptly.
- Maintain and update customer accounts, ensuring all service activities are properly documented.
- Coordinate procurement of materials, spare parts, and tools needed for scheduled services and repairs.
- Track and report on service and billing metrics weekly and monthly.
- Manage inventory levels of supplies and ensure availability for scheduled activities.
- Communicate effectively with customers and internal teams to resolve issues and clarify requirements.
- Ensure compliance with company policies and confidentiality standards.
- Assist in training and supporting team members as needed.
- Continuous communication with Technical Team (Field Services and Repair Shop Technicians).
- This role will be covering a leave of absence.
Qualifications- Bachelor's degree in Business Administration, Industrial Engineer, or a related field.
- of 3 years of experience in administrative support, customer service, or service operations.
- Strong knowledge of office software and systems used in service management.
- English level intermediate (advanced is a plus but not mandatory).
- Ability to work under pressure and meet deadlines.
Hard Skills- Proven experience in administrative roles, preferably in customer service or technical service environments (minimum 3 years).
- Proficiency in MS Office Suite (Excel, Word, Outlook).
- Experience with CRM systems, ERP software (such as SAP or Oracle),



and billing/invoicing tools.
- Strong organizational skills with attention to detail.
- Ability to generate reports, track service orders, and manage inventories.
- Basic understanding of procurement and inventory control processes.
Soft Skills- Excellent communication skills, both written and verbal.
- Strong problem-solving and critical-thinking abilities.
- Ability to work independently and as part of a team.
- High level of organization and time management.
- Proactive attitude with a sense of urgency.
- Customer-focused mindset with the ability to handle multiple priorities.
LI-AS1
Who we are:
Mold-Masters is a general leader in the plastics industry.
We design, manufacture, distribute, sell and service highly engineered and customized plastic processing equipment and systems.
Our hot runners, temperature controllers, auxiliary injection and co-injection systems are utilized by customers of all sizes in every industry, from small local manufacturers to large worldwide OEM manufacturers of the most widely recognized brands.
Over the course of our 50+ year history, we've built our reputation on delivering the best performance through our broad range of innovative technologies that optimize production to enhance molded part quality, increase productivity and lower part cost.
Unlock your operations' full potential with Mold-Masters.
Mold-Masters is an Operating Company of Hillenbrand.

📌 Field Service Coordinator - Mold Masters (México)
🏢 Mold-Masters
📍 México