About the job

Global

Logic family

Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment and be part of the forefront of digital transformation!

We offer an opportunity to participate in creating market-defining products using the latest technologies with clients across all industries and sectors.

Global

Logic prioritizes work-life balance, which is why we offer versátil opportunities and options.

Requirements

- Knowledgeable with CRM systems, preferably Sales

Force.com and Gainsight
- Proficiency with O365 tools
- Excellent organizational and time management skills including the ability to prioritize and multi-task activities across many customers at once.
- Task oriented with the ability to prioritize and shift focus based on customer needs.
- Ability to engage with C level executives and ability to take feedback from all levels.
- Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of
- solution, and identification of technical escalation points.
- Excellent problem-solving skills and ability to navigate challenging situations in a professional manner.
- Ability to work cross-functionally to bring key functional areas together in order to solve customer requirements.




- Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level.
- Advanced English skills (mandatory)

Job responsibilities

- Monitor metrics to accelerate product adoption, influence collaboration and identify opportunities for growth.
- Review customer analytics, including but not limited to: customer trends, on-time renewals, monthly active usage, and NPS.
- Identify add-on and cross sell opportunities within an account and pass to assigned sales representative for follow up.
- Escalating customer needs/issues cross-departmentally and appropriately for key accounts.
- Communicate “voice of the customer” feedback to upper management and help drive strategic initiatives and program improvement.
- Identify key customer advocates that can act as a marketing channel through case studies, speaking opportunities, references, etc.
- Identify opportunities to implement scalable programs which will efficiently and effectively drive customer outcomes at scale.
- Other duties as assigned and required

Our Benefits

- 100% Payroll
- Major medical insurance & life insurance
- 30 days of Christmas Bonus
- Saving fund 13%
- Food vouchers
- Restaurants vouchers

📌 Virtual Customer Success Associate (Guadalajara)
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