**Position**:
Lead our retail strategy, driving retail performance and operational excellence for our brick and mortar sales channels.
This role ensures the achievement of sell-out objectives, the implementation of brand standards and the development of retail talent, while creating an exceptional client experience.
**Job responsibilities**:
**Retail Performance**:
- Achieve sustained growth in a highly competitive environment and balancing short-term results with long-term strategy building.
- Establish and monitor ambitious sales targets, ensuring the achievement of annual goals.
- Manage and guarantee the excellence in our brand and retail performance operation across 100+ points of sales, varying in size, format, and commercial dynamics.
- Optimization and implementation of retail tools
- Monitoring and improvement of retail indicators.
**People Leadership & Development**:
- Lead and inspire multi-generational teams to maintain a high level of motivation without losing focus on results, in order to retain and develop talent.
- Foster a culture of high performance, accountability, and customer obsession, in line with brand values.
- Develop training strategies in collaboration with the Retail & Education team, continuously elevating the level of service, sales skills, and brand knowledge.
- Implement incentive and recognition programs
**Client Experience & Maison Standards**:
- Ensure the consistency and excellence of the customer journey, ensuring compliance with the Maison's standards at every touchpoint.
- Implement best practices and new retail concepts that enhance customer engagement and loyalty.
**Operational Excellence & Budget Management**:
- Efficiently manage retail and training budgets, optimizing investments to maximize ROI.
- Work closely with other stakeholders and ensure that teams in other departments are aware of the impact of their processes and decisions on retail and on point-of-sale (POS) teams.
**Relationships with clients**:




- Build and maintain strong relationships with our customers and key stakeholders, negotiating favorable conditions and ensuring brand visibility and positioning.
**Analysis & Reporting**:
- Track and analyze retail indicators for sales, sell-out, inventory turnover, customer satisfaction, etc.
- Use the information obtained from data analysis to make informed decisions and optimize the retail strategy.
**Profile**:
**Requirements**:
- Bachelor's degree in Busiess Administration, Marketing, or related field.
- Minimum of 10 years of experience in leadership positions in the commercial area, preferably in the luxury retail sector.
- Demonstrable experience in managing large sales teams (300+ people).
- In-depth knowledge of the retail market and consumer behavior.
- Excellent communication, negotiation, and influencing skills.
- Results and service orientedRetail focus**Key Competencies**
- Strategic vision & execution excellence.
- Inspirational leadership & talent development.
- Customer-centric mindset with luxury retail sensitivity.
- Strong business acumen & financial management.
- Agility, adaptability and innovation orientation.Transversal leadership**_PARFUMS CHRISTIAN DIOR _**
**MAISON***:
- Christian Dior described himself as a fashion and perfume designer.
The House of Dior, founded in ****, changed the face of ladies' style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, ****.
The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to "leave a trail of desire in a woman's wake".
This timeless perfume was the first fragrance created by a visionary brand which invented the concept of integral beauty with its Rouge Dior and subsequent cosmetic lines.
The current-day trustees of this legendary expertise - Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup - are the heirs to Christian Dior's perfectionism.
The worldwide renown of the House's creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.

📌 Retail Excellence Director (Xico)
🏢 Parfums Christian Dior
📍 Xico