**Company Description**
MedTrainer is a leading U.S.based SaaS company specializing in healthcare compliance, credentialing, and learning management solutions.
Our platform streamlines complex processes, empowering healthcare organizations to focus on delivering exceptional care.
We are a fast-growing company with a dynamic and collaborative team culture.
**Qualifications**
- Proven experience in IT support, helpdesk, or a related role.
- Proficiency in Windows operating systems; familiarity with Mac and Linux (Ubuntu) preferred.
- Ability to write and debug scripts using Bash, PowerShell, or Python.
- Strong understanding of network concepts, including IP addressing, DNS, DHCP, and VPNs.
- Experience with ticketing systems (e.g., Jira, ServiceNow, or Zendesk) is a plus.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Must be able to read and write in English at a B1 level or higher.
- A proactive approach to problem-solving and continuous learning.
**Key Responsibilities**:
- Provide technical support for Windows operating systems and assist users with Mac and Linux (Ubuntu) environments.
- Troubleshoot and resolve hardware, software, and network issues in a timely and effective manner.
- Write and maintain scripts in Bash, PowerShell, or Python to automate processes and improve system efficiency.
- Manage and configure network devices,



troubleshoot connectivity problems, and support basic network administration tasks.
- Use and maintain ticketing systems to track, prioritize, and resolve incidents and service requests.
- Document technical procedures and solutions to build a knowledge base for end-users and team members.
- Collaborate with cross-functional teams to implement IT solutions and address technical challenges.
**Additional Information** Preferred Qualifications**:
- Experience with LDAP and Google Workspace administration.
- Certifications such as CompTIA Network+, Microsoft Certified: Modern Desktop Administrator, or Linux Essentials are a plus.
**Why Join MedTrainer?
**
- Be part of a fast-growing software company making a real impact in healthcare.
- Salary ranging from **$30,000 to $35,000 (according to experience and skills).
**:
- Opportunity to work with a talented and diverse team in a collaborative environment.
- Professional growth opportunities and ongoing training.
- Competitive compensation package and benefits.
**Application Requirements**
- Are **Mexican citizens or legally authorized to work in Mexico**, and
- ** Currently reside in Querétaro or are willing to relocate.
**
Please attach your updated CV in English when applying.
We also encourage you to include a brief note explaining why you believe you are a strong fit for this role and how your experience aligns with the responsibilities and qualifications listed.

📌 It Support Engineer (Santiago de Querétaro)
🏢 Medtrainer
📍 Santiago de Querétaro