**Essential Job Functions**:
- Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly.
- Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests.
- Engage with clients to gather feedback, address basic concerns, and coordinate support.
- Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery.
- Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution.
- Maintain comprehensive service documentation, ensuring that all processes are well-documented and up-to-date.
- Generate reports on service performance and client feedback for review and action.
- Coordinate resources and schedules to ensure optimal service coverage.
**Basic Qualifications**:




- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
- Proven experience in Service and Program Management
- Proficiencies in strategic planning, team leadership, and performance management
- Continuous learner that stays abreast with industry knowledge and technology
At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We're committed to fostering an inclusive environment where everyone can thrive.

📌 Manager Custom Applications (Xico)
🏢 Dxc Technology
📍 Xico