Customer Interactions TASKS AND RESPONSIBILITIES Interact with customers (directly and via sales team members).
Orchestrate the service relationship, acting as primary communication contact for assigned customer accounts.
Analyze account history, understand the region's supply needs, help make decisions to optimize orders and product deliveries.
Provide information on orders, supply availability, timing, deliveries, updates on products, marketing and operational programs.
Reach out to customers for missing Customer Master data information to process sales orders.
Seek customer feedback to track satisfaction level and identify solutions to improve customer experience.
Resolve any immediately addressable customer requests.
Receive requests from customers and sales team members via unstructured communication (phone, email, etc.) Address any immediately resolvable requests (e.g. in order management - order entry, status check, order adjustment; in order fulfillment – scheduling, etc, ad-hoc – product returns, delivery complaints, etc.).
Manage research, resolution, documentation and communication for complaints

📌 Customer Interactions (Xico)
🏢 Bayer
📍 Xico