HCL Technologies Limited is seeking a Problem Manager to lead and mature the organization’s Problem Management process in line with ITIL best practices. You will identify, analyze, trend, and drive resolution of recurring incidents and root causes to improve service stability and customer satisfaction.
You will leverage Service Now for problem management, reporting, and dashboards, and coordinate with cross-functional teams to implement corrective actions and continual service improvements.
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📌 Problem Manager: ITIL-Driven RCA & ServiceNow Lead (Guadalajara)
🏢 HCL Technologies
📍 Guadalajara
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