About the jobGlobalLogic familyExpand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment and be part of the forefront of digital transformation!We offer an opportunity to participate in creating market-defining products using the latest technologies with clients across all industries and sectors. GlobalLogic prioritizes work-life balance, which is why we offer adaptable opportunities and options.Requirements- Knowledgeable with CRM systems, preferably SalesForce.Com and Gainsight- Proficiency with O365 tools- Excellent organizational and time management skills including the ability to prioritize and multi-task activities across many customers at once.- Task oriented with the ability to prioritize and shift focus based on customer needs.- Ability to engage with C level executives and ability to take feedback from all levels.- Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of- solution, and identification of technical escalation points.- Excellent problem-solving skills and ability to navigate challenging situations in a professional manner.- Ability to work cross-functionally to bring key functional areas together in order to solve customer requirements.- Superior communications skills (presentation,



written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level.- Advanced English skills (mandatory)Job responsibilities- Monitor metrics to accelerate product adoption, influence collaboration and identify opportunities for growth.- Review customer analytics, including but not limited to: customer trends, on-time renewals, monthly active usage, and NPS.- Identify add-on and cross sell opportunities within an account and pass to assigned sales representative for follow up.- Escalating customer needs/issues cross-departmentally and appropriately for key accounts.- Communicate “voice of the customer” feedback to upper management and help drive strategic initiatives and program improvement.- Identify key customer advocates that can act as a marketing channel through case studies, speaking opportunities, references, etc.- Identify opportunities to implement scalable programs which will efficiently and effectively drive customer outcomes at scale.- Other duties as assigned and requiredOur Benefits- 100% Payroll- Major medical insurance & life insurance- 30 days of Christmas Bonus- Saving fund 13%- Food vouchers- Restaurants vouchers

📌 Virtual Customer Success Associate (Guadalajara)
🏢 GlobalLogic
📍 Guadalajara