About Us

We are a fast-growing U.S.-based printing and branding company serving customers across North America. We are seeking a bilingual customer support professional to join our team and work directly with U.S.-based customers and internal departments.

Responsibilities

- Answer inbound customer calls and emails
- Provide order status updates
- Follow up on customer requests and quotes
- Schedule appointments and callbacks
- Update customer information in CRM systems
- Assist with order tracking and issue resolution
- Communicate professionally with U.S.-based customers
- Support sales and operations teams as needed

Requirements

- Fluent English and Spanish (spoken and written)
- Excellent communication skills
- Reliable high-speed internet connection
- Quiet home office environment
- Strong computer skills
- Customer service experience preferred
- Ability to work U.S. business hours
- Positive attitude and strong work ethic

Sueldo: $9,770.95 - $21,886.79 al mes

Ventajas:

- Aumentos salariales
- Trabajo desde casa

Lugar de trabajo: Empleo remoto

📌 Bilingual Customer Support Representative (Remote – Mexico) (Monterrey)
🏢 Gulf Coast Nearshore
📍 Monterrey