Key Responsibilities

- Develop and customize Dynamics 365 Customer Service
- Configure and extend Model-Driven Apps, forms, dashboards, business rules, and Dataverse components
- Support digital contact center and omnichannel scenarios (chat, email, voice, case management)
- Develop server-side components with C#/.NET (plugins, Azure Functions, custom workflows)
- Create and maintain client-side customizations with JavaScript in the Unified Interface
- Design integrations with enterprise systems via APIs, Azure Integration Services, and Power Platform
- Automate business processes with Power Automate
- Translate business requirements into scalable technical solutions
- Conduct code reviews and promote development best practices
- Contribute to ALM, CI/CD, and release management processes
- Optional: Support Dynamics 365 Marketing and Customer Insights initiatives

Required Qualifications

- 5+ years of hands-on experience with Dynamics 365 Customer Engagement (CE)
- Strong experience with Dynamics 365 Customer Service, Dataverse, and Model-Driven Apps
- Server-side development with C#/.NET and client-side with JavaScript
- Experience with Power Platform (Power Automate and Model-Driven Apps required; Power Apps/Power BI preferred)




- Integration of Dynamics 365 with APIs and external systems
- Experience in Agile environments
- Professional proficiency in English (spoken and written)
- Ability to work across general, cross-functional teams

Preferred Qualifications

- Azure DevOps, Git, CI/CD pipelines, and ALM for Dynamics 365/Power Platform
- AI-powered service solutions
- Dynamics 365 Omnichannel for Customer Service
- Azure Functions, Logic Apps, and cloud-based architectures
- Microsoft Dynamics 365 / Power Platform certifications
- Experience in global enterprise environments

Why Join Us?

- Global impact on customer service solutions
- Modern stack: Dynamics 365, Azure, Power Platform, and AI
- Influence the technical direction of the platform
- Collaborate with international teams
- Continuous investment in learning and certifications

Tags

Dynamics 365 · Dynamics CRM · Customer Service · Dataverse · Power Platform · Power Automate · Model-Driven Apps · C# · .NET · JavaScript · Azure Functions · Azure Integration Services · Omnichannel · Digital Contact Center · CRM Developer · Power Apps · Power BI · CI/CD · ALM · Agile · AI Customer Engagement

📌 Senior Dynamics 365 CRM Developer (México)
🏢 HARTING México S.A. de
📍 México