Bilingual Client Consultant | Client Relations | On-Site Guadalajara

Location: Guadalajara, Jalisco (100% On-Site)
Schedule: Full-time | Monday to Saturday | Hours may rotate based on business needs
Monthly Salary: $14,000 to $15,000 MXN (based on experience and English level), plus a monthly performance-based commission plan.
English Level Required: Intermediate (mostly written)

Please read the full job description before applying.

We are looking for warm, patient, and highly professional Client Consultants who genuinely enjoy talking to people on the phone. If you come from a call center, customer service, or client support background and have always been the person clients trust and ask for by name, this role was designed for you.

You will speak with prospective clients who reached out to us looking for help with an important decision. Your job is not to pressure anyone. Your job is to listen, understand their situation, explain our services clearly and honestly, and guide them through a structured consultation process so they can make an informed decision.

We do not use aggressive sales tactics. We do not push, rush, or oversell. Clients decide because they understand and they trust us, and that starts with how you speak to them.

This is a fully on-site position in Guadalajara. Candidates who do not currently reside in the Guadalajara Metropolitan Area will not be considered.

Key Responsibilities

- Handle a high volume of inbound and outbound calls with prospective clients in a professional and friendly manner.
- Listen actively to understand each client's situation before offering recommendations.
- Explain our services clearly using simple, easy-to-understand language.
- Guide clients through the established consultation process without skipping steps.
- Follow company workflows, scripts, and best practices consistently.




- Maintain accurate and up-to-date records in the CRM after every interaction.
- Follow up with prospective clients in a timely and organized manner.
- Meet individual and team performance goals.
- Participate in coaching sessions, feedback reviews, and ongoing training.
- Collaborate with teammates and managers to continuously improve the client experience.

Requirements

- Intermediate English (primarily written communication).
- Previous experience in customer service, call center, client support, retention, or similar customer-facing roles.
- Excellent verbal communication and a warm, professional phone presence.
- Strong active listening skills.
- Empathy and emotional intelligence, including the ability to remain calm when assisting frustrated or anxious clients.
- High level of professionalism, integrity, and ethical decision-making.
- Responsible, disciplined, and punctual.
- Organized with strong attention to detail.
- Comfortable working with goals, metrics, and daily activity targets.
- Fast learner who welcomes coaching and continuous improvement.
- Ability to follow established processes consistently.
- Basic computer skills and experience using CRM systems.
- Stable work history.
- Availability to work Monday through Saturday, with schedules that may rotate according to business needs.
- Must currently reside in the Guadalajara Metropolitan Area.

Preferred Experience

Experience in one or more of the following areas is highly valued:





- Call Center (Inbound or Outbound)
- Customer Service
- Client Retention
- Customer Success
- Social Selling
- Banking
- Insurance
- Hospitality
- Professional Services

Previous experience in consultative client interactions is a plus, but not required. We hire for attitude, communication skills, and professionalism, and we provide training on our processes.

This Role May Not Be the Right Fit If

- You rely on pressure tactics or urgency to persuade people.
- You tend to skip steps in established processes.
- You are uncomfortable receiving coaching and constructive feedback.
- You are looking for a remote or hybrid position.
- You are unavailable to work Monday through Saturday or cannot accommodate schedule changes when required.

What We Offer

- Full-time, on-site position in Guadalajara.
- Monthly salary of $14,000 to $15,000 MXN, based on experience and English level.
- Performance-based monthly commission plan.
- All law benefits (IMSS, paid vacations, aguinaldo, and statutory benefits).
- Paid onboarding and continuous training.
- One-on-one coaching and professional development.
- Structured processes and clear consultation methodology.
- Career growth opportunities within a growing organization.
- Professional, collaborative, and supportive work environment.

Required Documentation

- RFC
- Constancia de Situación Fiscal (current year)
- CURP
- NSS (IMSS Number)
- Valid government-issued ID
- Proof of address

Before You Apply

Please read the full job description carefully before submitting your application.

Please submit your resume in English for consideration.

Job Type: Full-time

Pay: $14,000.00 - $15,000.00 per month

Application Question(s):

- Please confirm your email and phone number:
- Do you live within the ZMG area?

Work Location: In person

📌 Bilingual Client Consultant | Client Relations | On-Site Guadalajara (México)
🏢 Hrpv Mexico
📍 México