Customer Service Leader (Bilingual English/Spanish)

- Requisitos indispensables para participar en el proceso:
- Cumplir con la experiencia y competencias descritas en la vacante.
- Disponibilidad para laborar de forma presencial en Salinas Victoria, N.L., o contar con disposición para reubicarse.
- Idioma Requerido: Inglés Avanzado (Bilingüe) – Indispensable para reportes y comunicación directa con el corporativo.

Las postulaciones que no cumplan con estos requisitos no serán consideradas.

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About Us

We are a growing international company in the automotive aftermarket industry, specializing in lubricants, antifreeze, washer fluids, and automotive chemicals. Our business is heavily focused on serving major Retail customers throughout Mexico, where service excellence, speed, and execution are key competitive advantages.

We are looking for a Customer Service Leader who can build strong relationships with our customers,



lead a high-performing customer service team, and ensure flawless execution from order entry through delivery.

Position Summary

The Customer Service Leader will be responsible for leading the Customer Service function in Mexico, ensuring exceptional customer experience while coordinating daily operations with Sales, Supply Chain, Logistics, Planning, Finance, and Operations.

This position requires someone with extensive experience supporting large Retail accounts, managing complex order fulfillment, inventory challenges, customer escalations, and service KPIs.

The adecuado candidate is customer-focused, highly analytical, proactive, and comfortable working in a fast-paced international environment.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per month

Work Location: In person

📌 Customer Service Supervisor (México)
🏢 Importante grupo
📍 México