About Clean Freaks

Clean Freaks is a growing residential cleaning company serving the Chicago area. We’re looking for a highly organized, professional Operations Scheduler & Client Coordinator to support our technicians and clients from our remote operations team.

This is not a scripted customer service position. Every day you’ll solve scheduling problems, make real-time decisions, and keep technicians and clients on track. We’re looking for someone who enjoys thinking critically, adapting quickly, and taking ownership of problems until they’re resolved.

What You’ll Do

- Answer inbound client calls
- Schedule and adjust appointments
- Coordinate technician schedules throughout the day
- Resolve scheduling issues and service concerns
- Write professional emails and text messages
- Communicate with clients and field staff
- Manage multiple systems while multitasking

We’re Looking For Someone Who

- Thinks critically and makes confident decisions
- Learns new processes quickly
- Stays organized under pressure
- Communicates professionally in writing and over the phone
- Has excellent attention to detail
- Takes ownership and follows tasks through to completion

Preferred Experience

Experience in any of the following is a plus:

- Dispatching
- Scheduling or logistics (Housecall a PLUS)
- Field service coordination
- Healthcare scheduling
- Operations support
- High-volume customer service

Requirements

- Fluent English (spoken and written)




- Minimum 5 years of professional customer service experience
- Strong computer skills
- Reliable high-speed internet and quiet home office
- Bachelor’s degree preferred
- Full-time availability (Choose from 2 shifts):
- 7:00 AM – 2:00 PM CST (USA Central)
- 10:30 AM – 5:30 PM CST (USA Central)
- Every other Sunday 12:00PM - 2:OOPM (USA Central)

Compensation

MX$5,500–MX$6,500 per week (paid biweekly)

Job Types: Full-time, Contract

Pay: $5,500.00 - $6,500.00 per week

Application Question(s):

- Is English your second language or first?
- Please describe your work environment and internet reliability. Do you have dependable high-speed internet and a quiet, professional workspace for calls?
- Tell us about a time you had to solve a problem without waiting for someone else to tell you what to do.
- Describe your experience using scheduling software, CRMs, or other business systems.
- Why do you believe you’d be successful in a fast-paced operations role like this?
- Tell us about a time you successfully handled a difficult customer conversation.
- Describe a position where you managed multiple priorities or schedules at the same

time. What systems or tools did you use?

- Tell us about a time you had to learn a large amount of new information quickly. How

did you retain it?

Education:

- Bachelor's (Preferred)

Experience:

- Scheduling & CSR: 5 years (Required)

Language:

- English (Required)

Work Location: Remote

📌 (Remote: Full-Time) Operations Scheduler & Client Coordinator (México)
🏢 Clean Freaks
📍 México