? We're Hiring: Onsite Deskside Support Engineer (L1/L2)Are you passionate about delivering exceptional IT support and solving technical challenges? We're looking for a skilled Onsite Deskside Support Engineer (L1/L2) to join our team and provide high-quality end-user support in a corporate environment.? Key Responsibilities- Provide end-to-end technical support for desktops, laptops, and end-user devices.- Troubleshoot hardware, software, network connectivity, and operating system issues.- Perform IMAC (Install, Move, Add, Change) and break/fix activities.- Manage the desktop lifecycle, including OS imaging, device configuration, patching, and hardware replacements.- Utilize SCCM, Microsoft Intune, and ServiceNow for device management, asset tracking, ticket resolution, and remote support.- Install, configure, and update approved software while ensuring compliance with IT security policies.- Deliver deskside and remote support for Microsoft Windows, Microsoft Office, Outlook, VPN, and other enterprise applications.- Support printers, scanners,



and peripheral devices.- Assist with Active Directory user administration and provide Smart Hands support.- Deliver VIP/executive support and act as the primary onsite contact during critical incidents.- Maintain accurate documentation, hardware inventory, and knowledge base articles.- Support Windows environments, mobile devices, and basic macOS troubleshooting.- Follow ITIL best practices for Incident, Problem, and Service Request Management.✅ Preferred Skills- Strong knowledge of Windows desktop environments.- Hands-on experience with SCCM, Intune, ServiceNow, Active Directory, Microsoft 365, Outlook, and VPN technologies.- Excellent troubleshooting, communication, and customer service skills.- Experience supporting enterprise IT environments and end users.? Role: Onsite Deskside Support Engineer (L1/L2)If you're ready to make an impact and grow your career in enterprise IT support, we'd love to hear from you!#Hiring #DesksideSupport #ITSupport #L1Support #L2Support #ServiceDesk #EUC #Windows #Microsoft365 #SCCM #Intune #ServiceNow #ActiveDirectory #ITJobs #TechCareers

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