This is a high-skill product support role focused on assisting office and operational users. You will become an expert in the product and help users resolve functional issues (not technical troubleshooting).Key Responsibilities- Support front-office and back-office users.- Assist maintenance and building security personnel.- Resolve product usage issues and questions.- Escalate complex issues to US Support and Engineering teams.- Handle Spanish-language support calls routed from the US.- Document issues and resolutions accurately.Requirements- Business-level English (spoken and written).- Strong communication and problem-solving skills.- Ability to learn complex products thoroughly.- Customer support or product support experience preferred.- Comfortable working in a fast-paced support environment.#J-18808-Ljbffr
📌 Office User Support (Torreón)
🏢 Helix Workforce
📍 Torreón
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