Customer Support Specialist II 4x4 at Uber FreightLocation: Monterrey, NL 64640, MexicoEngagement: Full-time, OnsiteSalary: Salaried positionReq: #2162About the roleJoin the Monterrey Center of Excellence to manage logistics operations for the United States and Canada. You will handle shipment data, coordinate appointments, track deliveries, and resolve exceptions in a fast-paced environment. This position follows a 4x4 schedule, consisting of four 10-hour shifts followed by four days off, which includes rotating weekend responsibilities.What you'll doAnalyze available data to determine necessary steps for issue resolution.Contact carriers and facilities via phone to expedite the resolution of escalations.Maintain professional relationships with customers and carriers by addressing their unique needs with empathy.Provide timely status updates to stakeholders regarding active escalations.Organize tasks based on urgency to ensure critical issues are handled first.Contribute feedback to improve internal systems and operational workflows.Adapt to a changing team environment.RequirementsAdvanced proficiency in English, both written and verbal.Either 2 years of experience in customer interaction or a bachelor degree with 1 year of experience in customer interaction.Practical notesThis is an onsite role based in Monterrey.Uber Freight is an Equal Opportunity/Affirmative Action employer that considers all qualified applicants regardless of background, including criminal history, in accordance with legal standards.Refer to the Candidate Privacy Notice for information on data handling.#J-18808-Ljbffr

📌 Customer Support Specialist Ii 4x4 (Monterrey)
🏢 Uber Freight
📍 Monterrey