Job Summary:
We are seeking an IT Support Specialist to provide onsite end-user support, office infrastructure support, asset management, and project-based IT services. This is a one-time dispatch role, requiring onsite support for a specific assignment or project. The role involves troubleshooting, device lifecycle management, office IT infrastructure support, inventory management, and coordination with remote technical teams and third-party vendors.
Key Responsibilities
End-User Support
Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux).
Provision, deploy, replace, and decommission IT equipment.
Troubleshoot hardware, software, connectivity, and user-related issues.
Coordinate escalations with Level 2 support teams.
Office Infrastructure Support
Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment.
Assist with smart office solutions, digital signage,



and conference room technologies.
Coordinate with vendors and support scheduled maintenance activities.
Asset Management
Conduct inventory audits and maintain accurate asset records.
Receive, register, label, image, deploy, track, and maintain IT assets.
Coordinate warranty repairs, device redeployment, disposal, and stock management.
Ensure compliance with asset management policies and audit requirements.
Project & Site Support
Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.
Assist with business events, demonstrations, and technology deployments.
Provide remote hands support and escort third-party vendors when required.
Required Skills
Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
Basic networking knowledge (LAN, Wi-Fi, switches, routers, and access points).
Experience with hardware asset management

📌 Desktop Support Specialist (Ciudad de México)
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📍 Ciudad de México