AVASO Technology is a integral leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
Position: IT Application Support Analyst
Location: Mexico City, Mexico (Onsite)
Position type: Full-Time
Key Responsibilities:
Application issues analysis, troubleshooting user queries and providing resolution, which includes the following:
Act as a liaison between users and IT on all support related queries.
Own and resolve all creative applications issues.
Provide timely and efficient support for the various creative applications.
Provide offsite support for the various business functions.
Provide off-hours support including weekend on rotation, if necessary.
Proactively seek to minimise potential application support problems through root cause analysis and monitoring.
Maintain effective communication to the internal/external clients to understand their application related issues/queries/problems
Acquire knowledge on the various applications, document the same where does not exist and train the peers.
L2 Support:
Provide hands-on second level support for all applications that the team is supporting. Provide on-site and remote support as required in solving application issues.
Develop expertise in key regional/global applications and provide on-the-ground assistance for all project’s IT teams globally.
Manage production incident life cycle, performing root-cause analysis and follow through till resolution co-coordinating with Development and Infrastructure teams.
Ensure service levels for issue escalation and resolution are met
Analyse the current support environment, identify any gaps and prepare a plan to address them
Analyse and debug the data issue
📌 IT Application Support Analyst (Ciudad de México)
🏢 Avaso Technology Solutions
📍 Ciudad de México
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