SUMMARY

Accounts Receivable Specialist II will be responsible for making outbound phone
calls on targeted delinquent accounts utilizing Eram credit scoring system. The
A/R Specialists II will call accounts based on a prescribed queue and negotiate
with the customer for payment. The A/R Specialist’s II role will be to work
directly with the customer to bring the account balance current, while
maintaining the customer relationship.

RESPONSIBILITIES

* Accountable for collecting and managing riskon a high volume of delinquent
monthly accounts (consisting of past dueaccounts between 31 and 120 days past
due) assigned through the collectionsdatabase in accordance with the defined
Account Treatment Strategy
* Call on delinquent accounts based on aprescribed queue to secure payment and
bring accounts current (50 calls dailyrequired)
* Assertive and strong interpersonal,communication and negotiation skills to
secure payment terms on delinquentaccounts
* Provide weekly collections update to reportaccount status to include trends




that affects the overall business relationshipwith customers
* Responsible for reducing delinquency inassigned portfolio. Prepare weekly and
monthly reports for senior management.
* Communicate and follow up effectively withsales regarding customers’ accounts
in a timely manner
* Enlist the efforts of sales and seniormanagement when necessary to accelerate
the collection process
* Identify and refer billing and paymentissues to Research specialist
* Respond to customer requests and questionsregarding invoices, statements,
special reporting information, paymentprocessing and general billing
questions
* Manage credit risk on accounts by makingrecommendation to reduce LOC or place
accounts on credit hold
* Refer/suggest accounts for bad debtproceedings

REQUIREMENTS

* Fluent in English language verbal andwritten
* Associate Degree or equivalent experience.Bachelor’s Degree preferred
* 3 to 5 years related high volume corporatecollections and/or custo

📌 A/R CUSTOMER REPRESENTATIVE II (México)
🏢 AutoZone
📍 México